Shipping
Orders are prepared within 2 business days, then delivered within 7 business days (Bacalar, Milano) or 12 business days (Cali). The applicable delivery time is shown on each product page and is indicative.
All deliveries are tracked: your tracking number is emailed to you as soon as your order ships, and you can follow your parcel at any time on the Track my order page.
Shipping fees, if any, are shown before payment is confirmed.
Returns: 14 days to change your mind
You have 14 days from receipt of your order to exercise your right of withdrawal, without giving any reason.
1. Make your request — from your customer account (“Request a return” on your order), via the Contact page or by email at aumora.eyewear@gmail.com, stating your order number. You may also use the model form at the bottom of this page (optional).
2. Send the item back — within 14 days of your request, to:
Aumora – Returns
57 Rue des Tilleuls
92100 Boulogne-Billancourt
France
We recommend a tracked shipment and keeping your proof of postage.
3. Refund — we refund the price paid, including standard shipping costs, to the payment method used at purchase, no later than 14 days after your request. We may withhold the refund until we receive the item or proof that it has been sent.
Conditions — You may try your glasses on as you would in a shop. The item must be returned in its original condition, with its case and accessories. If it has been handled beyond what is needed to try it on (scratches, signs of wear), an amount corresponding to its loss in value may be deducted.
Return costs — When you change your mind, return shipping costs are at your expense.
Prefer another shade? Return your pair following this procedure and place a new order: your first purchase will be refunded.
Damaged, defective or wrong item
Did your pair arrive damaged, show a defect or not match your order? Write to us as soon as possible with your order number and a photo. We will offer you a new pair or a refund, at our expense. If we need the item back, its return is also at our expense.
In all cases, you also benefit from the legal guarantee of conformity (2 years from delivery) and the guarantee against hidden defects.
Parcel not received
If your parcel has not arrived by the end of the stated delivery time, or its tracking has stopped updating, contact us: we will check with the carrier and, if the parcel is lost, send you a new pair or refund you.
Contact
A question about your order? Write to us via the Contact page or at aumora.eyewear@gmail.com.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To Aumora, 57 Rue des Tilleuls, 92100 Boulogne-Billancourt, France — aumora.eyewear@gmail.com:
I hereby give notice that I withdraw from my contract for the sale of the following goods:
— Ordered on (*) / received on (*):
— Order number:
— Name of consumer:
— Address of consumer:
— Signature of consumer (only if this form is notified on paper):
— Date:
(*) Delete as appropriate.